Refund Policy for PineCrestHall

Welcome to PineCrestHall, located at 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom. We are committed to providing you with delicious pizzas and excellent service. Please review our Refund Policy to understand the procedures and rules regarding the return and refund of our products purchased on pinecresthall.click or at our physical location.

Cancellation

If you need to cancel your order, please do so as soon as possible. Orders can only be canceled before they have been prepared. Once preparation has begun, cancellations will not be accepted, and a refund will not be possible due to the nature of our business.

Incorrect Orders

If you receive an order that is incorrect, please contact us immediately at +44 20 7946 0958. We will prioritize resolving the issue promptly by preparing the correct items you ordered or issuing a refund. In some cases, we may offer a voucher for future purchases as a gesture of our commitment to customer satisfaction.

Quality Concerns

At PineCrestHall, we take pride in the quality of our pizzas. If your order does not meet your expectations in terms of taste or freshness, please inform us on the same day of your purchase. We will require a valid reason and proof of purchase to process a return or exchange. Depending on the situation, we may offer a similar product exchange or a refund in £.

Refunds

Refunds are processed in the same method of payment used during purchase. Credit card refunds may take up to 5-10 business days to appear on your statement, depending on your bank or card issuer. Cash payments will be refunded immediately if the return is processed in our physical location.

Non-refundable Items

Please note that some items are non-refundable, such as gift cards and promotional deals. Additionally, perishable goods like food are generally non-returnable. However, we will make exceptions if there are quality issues as addressed above.

Exchanges

If you would like to exchange an item for a different one on our menu, please contact us to see if an exchange is possible. Note that exchanges will depend on the availability of the new item requested and may incur additional charges if there is a price difference.

Contact Us

If you have any questions about our return and refund policy, please reach out to our customer service team at +44 20 7946 0958. Our staff is available to assist you with any concerns or feedback you may have.

Policy Updates

Our Refund Policy may be updated from time to time to reflect changes in our practices or applicable regulations. The most up-to-date version will always be available on pinecresthall.click. This policy was last updated on March 1, 2023.

Thank you for dining with PineCrestHall. We appreciate your business and look forward to serving you again with our mouthwatering pizzas and refreshing beverages such as juice and lemonade.